Terms of Service

Last updated: November 9, 2026 · Version 2026-11-09

These Terms of Service (the "Terms") are a binding contract between EBOX3, Apartat de correus 1033, AD500 Andorra, NIF L-714284-H, operating under the brand REYSTI ("ebox3", "we", "us"), and the business that creates an account, starts a trial, subscribes to or uses the Service ("Customer", "you").

Please read these Terms carefully. They contain a disclaimer of warranties, a limitation of our liability, an indemnity given by you, an automatic monthly renewal of your subscription, a no-refund rule, a one-year time limit for claims, the choice of Andorran law and courts and, for customers in the United States, a binding individual arbitration clause with a class-action and jury-trial waiver that you may opt out of within 30 days (section 29).

1. Who we are and what these Terms cover

1.1 The Service. ebox3 provides REYSTI, a software-as-a-service platform for restaurants, cafés, bars, food trucks, hotels, shops and other food, hospitality and retail businesses ("venues"). The Service includes the self-ordering kiosk application, the waiter, kitchen and other staff applications, the back office, the website account area, the local relay and bridge applications that connect printers and payment terminals, digital tickets, AI features (AI Menu Pack, AI menu import, AI images, texts and translations), the voice-ordering add-on, related APIs, updates and documentation (together, the "Service").

1.2 The Agreement. The following documents form one single agreement (the "Agreement"): these Terms, the Subscription & Billing Terms, the Data Processing Addendum, the Acceptable Use Policy, and any order, plan or price shown to you at checkout. Our Privacy Policy explains how we handle personal data as a controller and is not part of the contract. If documents conflict, this order applies: (a) a written agreement signed by an authorised representative of ebox3, (b) the Data Processing Addendum (for personal data only), (c) these Terms, (d) the Subscription & Billing Terms, (e) the Acceptable Use Policy, (f) the order or plan shown at checkout.

1.3 Definitions. "End Customer" means a guest or customer of your business who uses a Kiosk or another ordering channel powered by the Service. "Customer Content" means all data, text, prices, menus, images, logos, translations and other material that you or your users submit to the Service or that the Service generates at your request. "Order Data" means data about End Customers' orders processed through the Service. "Kiosk" means each device or browser instance on which the kiosk application is activated for your account. "Users" means your employees, contractors and other persons you allow to use the back office or the staff applications. "Law" means any law, regulation, ordinance, order or binding rule that applies to the party or to the activity concerned.

2. Business use only

2.1 The Service is offered exclusively to businesses for professional purposes. It is not offered to consumers. By accepting these Terms you represent and warrant that you are acting in the course of your trade, business or profession, that you are a legally constituted business or a registered sole trader, and that you will use the Service only for your business.

2.2 Because the Service is strictly business-to-business, consumer-protection rules (including statutory withdrawal or "cooling-off" rights, consumer guarantees and consumer automatic-renewal rules) do not apply to the Agreement, to the fullest extent permitted by Law. If any mandatory Law nevertheless treats you as a consumer, the provisions of the Agreement apply only to the extent that Law allows, and you must tell us immediately, as we do not wish to contract with consumers. ebox3 may then end the Agreement under section 24.3.

2.3 End Customers who use a free REYSTI customer account or digital tickets do so under the separate Customer Terms, not under these Terms.

3. Acceptance and authority

3.1 You accept the Agreement by ticking an acceptance box, by clicking a button such as "Start my free trial", "Subscribe" or "Pay", or by accessing or using the Service, whichever happens first. If you do not accept the Agreement, you must not use the Service.

3.2 The person accepting the Agreement represents that he or she has full authority to bind the business named in the account. If that person has no such authority, he or she is personally bound by the Agreement.

3.3 You must be at least 18 years old and have the legal capacity to enter into contracts. You must provide true, accurate and complete information (including your legal business name, address, tax identification number where applicable and country) and keep it up to date. The country of your account determines the currency of your subscription and which provisions of section 29 apply to you.

3.4 ebox3 may refuse an account, a trial or a subscription, or ask for proof of your identity or business status, at its discretion and without giving reasons, unless Law requires otherwise.

4. Accounts and security

4.1 You are responsible for all activity under your account, on your Kiosks and in your staff applications, including activity by your Users and by any person using your credentials, PIN codes, kiosk pairing codes or devices, whether or not you authorised it. Orders, settings, price changes and other instructions given through your account are deemed given by you.

4.2 You must keep passwords, PIN codes, pairing codes, tokens and devices secure, restrict access to the back office to authorised Users, remove access for Users who leave, and notify us without delay at legal@reysti.com of any unauthorised use or security incident you become aware of. We are not liable for any loss caused by unauthorised use of your account that results from your failure to keep your credentials or devices secure.

4.3 Kiosks are placed in public areas of your premises. You are responsible for their physical security, for locking them in kiosk mode and for preventing End Customers from accessing other functions of the device or of the network.

5. The Service and your licence

5.1 Subject to your continued compliance with the Agreement and timely payment of all fees, ebox3 grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right, during the trial or subscription term, to access and use the Service for your internal business purposes, at the locations and on the number of Kiosks you have subscribed for, and to let your End Customers use the Kiosks and ordering channels to order from you.

5.2 The Service is licensed, not sold. ebox3 and its licensors keep all rights, title and interest in and to the Service. All rights not expressly granted to you are reserved.

5.3 We may use your Users' accounts, the Kiosks and the back office to show you service messages, updates and information about the Service. We do not show third-party advertising to End Customers on your Kiosks without your consent.

5.4 Some applications (for example the kiosk, staff and relay applications) may update themselves automatically. You agree to install updates we designate as required; older versions may stop working.

6. Restrictions

You must not, and must not allow anyone else to:

• copy, resell, rent, lease, lend, sublicense, distribute, frame, white-label or make the Service available to any third party other than your Users and your End Customers using it to order from you;
• reverse engineer, decompile, disassemble or try to obtain the source code, models, prompts, algorithms or underlying structure of the Service, except to the extent such restriction is prohibited by mandatory Law;
• modify, translate or create derivative works of the Service;
• circumvent, disable or interfere with security, licence checks, usage limits, AI credit limits, kiosk counting or billing mechanisms;
• use the Service to build or benchmark a competing product, or scrape, crawl or extract data from it by automated means, or run load, stress or penetration tests against it without our written consent;
• share one Kiosk activation across several devices or locations, or otherwise use more Kiosks than you pay for;
• remove or alter any proprietary notice, trademark or branding;
• use the Service in breach of the Acceptable Use Policy or of any Law.

7. Your responsibilities as a venue

7.1 ebox3 provides software only. You alone operate your business and you are the seller of every product ordered through the Service. ebox3 is not a party to any sale between you and an End Customer. You are solely responsible, and ebox3 has no responsibility, for:

• Menu content and prices: the accuracy, legality and completeness of your products, descriptions, images, prices, promotions, sizes, options, combos and availability, including any content created, imported, translated or suggested by AI features;
• Taxes: configuring the correct sales tax, VAT, IGI or other tax rates, deciding whether prices include or exclude tax, issuing compliant receipts and invoices, and collecting, reporting and remitting all taxes due on your sales;
• Allergens, calories and food information: all allergen, ingredient, nutrition, calorie, origin and food-safety information and notices required in your jurisdiction, and their accuracy;
• Age-restricted products: deciding whether to sell alcohol, tobacco or any other age-restricted product through the Service, checking the age and identity of the buyer as required by Law (a Kiosk cannot verify age), and refusing sales where required;
• Accessibility: the accessibility of your premises, your ordering process and your hardware (including the Americans with Disabilities Act and similar laws), the physical mounting, height and placement of Kiosks, and offering alternative ways to order;
• Payment rules: cash-acceptance laws (for example in cities and states that require businesses to accept cash), surcharge and service-fee rules, tipping and gratuity laws, and the disclosure of any fee to End Customers;
• Your End Customers: consumer-protection law, refunds, complaints, order fulfilment, food quality and safety, and all obligations you owe to End Customers;
• Privacy towards End Customers: the notices and consents required for collecting End Customers' data on your Kiosks and ordering channels (including phone numbers for order-ready text messages, voice ordering and loyalty programmes), as controller of that data;
• Your staff: employment, working-time, tip-sharing and labour laws applying to your Users;
• Permits and licences: all business, food, alcohol, health, signage, employment and other permits and registrations your business needs.

7.2 Any compliance aid, template, default setting, help text, notice wording or checklist the Service offers (for example tax-rate fields, allergen notices, calorie fields, cash-option settings, consent lines or mounting advice) is a convenience only. It is not legal, tax or accounting advice, and it does not make ebox3 responsible for your compliance. You must check every setting with your own advisers.

7.3 You must check your orders, kitchen tickets, receipts and reports regularly and report any error in the Service to us promptly. You remain responsible for having a fallback way to take orders and payments (for example at the counter) if the Service or a Kiosk is unavailable.

8. Payments to you: third-party payment processors

8.1 Card payments made by End Customers on Kiosks or other ordering channels are processed by the payment service provider you choose and contract with directly (for example SumUp or Square) under your own merchant account and terminal agreement (the "Processor"). ebox3 is not a payment processor, payment institution, money transmitter or bank. ebox3 never receives, holds, controls or transfers your End Customers' funds.

8.2 Your relationship with the Processor is governed only by your agreement with the Processor. ebox3 is not a party to it and is not liable for the Processor's services, terminals, availability, outages, errors, fees, payouts, holds, reserves, account closures, fraud screening, chargebacks, disputes or refunds, nor for any payment that fails, is duplicated, is voided, or is not captured or settled.

8.3 You must reconcile your sales and payouts yourself. Order totals shown by the Service are for information; the Processor's records prevail for payments. You authorise ebox3 to transmit order amounts to, and receive payment results from, your Processor and terminal on your behalf, and to store the connection credentials you enter for that purpose.

9. Hardware, internet and other dependencies

9.1 Tablets, screens, stands, printers, payment terminals, microphones, routers and other hardware are bought by you from third parties. ebox3 gives no warranty for any hardware and is not responsible for its compatibility, defects, installation, mounting, safety or maintenance, even if we recommended or tested a model. Any warranty is given by the hardware seller or manufacturer only.

9.2 The Service works through the internet. You are responsible for a suitable, stable internet connection, power supply and network configuration. We do not guarantee that the Service or any Kiosk will work offline or during a loss of connectivity, and we are not liable for orders, payments or sales lost because of a connection, power, device, browser or network problem.

9.3 The Service depends on third parties that ebox3 does not control, including internet and mobile operators, browser and operating-system vendors (whose updates may change how a Kiosk behaves), app stores, cloud hosting, AI providers, e-mail and text-message carriers, your Processor and its terminals, printer manufacturers, and the banks and gateway that process our own fees. A failure, change or discontinuation of any of them is not a breach by ebox3 (see sections 23 and 27).

10. AI features

10.1 Some features use artificial intelligence provided by third-party AI service providers (currently OpenAI, L.L.C. and Anthropic, PBC, and AI image-generation services) to generate or transform content: product photos, menu designs, descriptions, translations, allergen or calorie suggestions, catalogue import from menu photos, upsell suggestions and voice-order transcription and interpretation ("AI Output").

10.2 AI Output may be inaccurate, incomplete, offensive, similar to third-party content, or not representative of your real products. AI-generated images are illustrations and may not match the actual appearance, size or composition of a dish. AI translations, allergen and calorie suggestions and imported prices may contain errors. You must review, correct and approve all AI Output before you publish or use it. AI Output is provided "as is", and you are solely responsible for all AI Output that you publish, show on a Kiosk or rely on, as if you had created it yourself.

10.3 To the extent permitted by Law and by the AI providers' terms, ebox3 assigns to you whatever rights it may have in AI Output generated for your account. ebox3 does not warrant that AI Output is protected by copyright, unique, or free from third-party rights. Similar output may be generated for other customers.

10.4 AI features are subject to credits, quotas, fair-use limits, queues and rate limits described in the Service and in the Subscription & Billing Terms. We may change the AI providers or models we use at any time, subject to section 13.3 where personal data is involved.

11. Voice ordering and text messages

11.1 Voice ordering. When an End Customer uses voice ordering, the audio is sent to a third-party AI provider to be transcribed and interpreted into an order. ebox3 does not store the audio recording after the order has been interpreted, and does not use it to identify or recognise any person (no voiceprints or biometric identifiers). The End Customer always confirms the order on the screen before paying. Voice interpretation may be wrong; ebox3 is not liable for orders wrongly interpreted and not corrected by the End Customer or by you. You must display any notice about voice ordering that Law requires at your premises.

11.2 Text messages. Where you enable order-ready text messages, the Service sends only transactional messages about the order for which the End Customer entered a number, showing the consent line provided by the Service. You must not use the Service, or phone numbers collected through it, for marketing messages. You are responsible for compliance with telephone and messaging laws (including the US Telephone Consumer Protection Act) in respect of messages sent on your behalf. Delivery of e-mails and text messages depends on carriers and is not guaranteed.

12. Your content and data

12.1 Ownership. As between the parties, you own your Customer Content. You grant ebox3 and its sub-processors a worldwide, non-exclusive, royalty-free, sublicensable licence to host, copy, process, transmit, adapt, translate, display and create derivatives of Customer Content as needed to provide, secure, support and improve the Service, and to comply with Law.

12.2 Your warranties. You represent and warrant that you own or have all rights, licences and consents needed for all Customer Content (including every photo, logo, trademark and text you upload or ask the AI to transform), and that Customer Content and its use under the Agreement do not infringe any third-party right or Law.

12.3 Aggregated and anonymised data. ebox3 may collect and use usage, performance and transactional data derived from the Service and create aggregated, anonymised or de-identified data that does not identify you, any End Customer or any other individual (for example statistics, benchmarks, product popularity, system-performance data). ebox3 owns that data and may use it for any lawful purpose, including improving the Service and publishing industry statistics, during and after the Agreement.

12.4 Reference customer. You allow ebox3 to name you as a customer and to display your business name and logo on its website, in presentations and in marketing material. You may withdraw this permission at any time by e-mail to legal@reysti.com; we will stop new uses within 30 days.

12.5 Backups. We back up the Service, but you are responsible for keeping your own copies of your menus, images and business records (including the records tax Law requires you to keep). ebox3 is not liable for the loss or corruption of Customer Content except as stated in section 21.

13. Privacy, data processing and sub-processors

13.1 For the personal data of End Customers processed through the Service on your behalf (Order Data, optional names, phone numbers, loyalty identifiers, voice audio while it is transcribed), you are the controller and ebox3 is your processor (or "service provider"). The Data Processing Addendum applies and forms part of the Agreement.

13.2 For the personal data of your own staff and contacts that we use to manage our relationship with you (account, billing, support, marketing), and for the free REYSTI customer accounts that End Customers may open with us, ebox3 acts as controller as described in the Privacy Policy.

13.3 Sub-processors. ebox3 uses sub-processors in the following categories: cloud hosting, database and storage (Microsoft Azure, in EU regions where available); AI service providers (currently OpenAI, L.L.C. and Anthropic, PBC); AI image-generation services; and e-mail and SMS delivery providers. ebox3 keeps an up-to-date list of its sub-processors, available on request at legal@reysti.com, and will notify you by e-mail or in the Service at least 30 days before a new sub-processor processes your End Customers' personal data. If you object on reasonable data-protection grounds within that period, your sole and exclusive remedy is to terminate the affected subscription before the change takes effect, as described in the Data Processing Addendum.

14. Our intellectual property and feedback

14.1 The Service, including the software, kiosk designs, templates, interfaces, documentation, trademarks (REYSTI, EBOX3), logos and all improvements and derivatives, whoever suggested them, are and remain the exclusive property of ebox3 and its licensors.

14.2 If you send us suggestions, ideas or feedback, ebox3 may use them freely, without restriction, attribution or payment, and you assign to ebox3 any rights you may have in them (or, where an assignment is not possible, grant ebox3 a perpetual, irrevocable, worldwide, royalty-free and transferable licence to use them for any purpose).

15. Free trial, free and beta features

15.1 New accounts may receive a free trial of 15 days without a payment card, as described in the Subscription & Billing Terms. At the end of the trial your Kiosks are switched off automatically unless you have subscribed; nothing is charged automatically. One trial per business; we may refuse, shorten or end a trial at any time, in particular in case of abuse (for example several accounts for the same business).

15.2 Trials, demos, free features, free AI images and features marked "beta", "preview" or similar (together "Free Services") are provided "as is", without any warranty, support or commitment of any kind, and may be limited, changed or withdrawn at any time without notice. To the fullest extent permitted by Law, ebox3 has no liability whatsoever for Free Services; where Law does not allow this exclusion, ebox3's total liability for Free Services is limited to one hundred (100) US dollars or one hundred (100) euros, in the currency of your account.

15.3 If you do not subscribe by the end of a trial, ebox3 may delete the Customer Content of the trial account 30 days after the trial ends.

16. Fees, automatic renewal and taxes

16.1 Fees, the automatic monthly renewal, the authorisation to charge your card on file, payment retries, price changes, taxes, chargebacks, add-ons and the no-refund rule are set out in the Subscription & Billing Terms, which form part of these Terms.

16.2 In summary: your subscription renews automatically every month, in advance, and your card on file is charged for each Kiosk (and each add-on) until you cancel. You can cancel at any time; cancellation takes effect at the end of the paid period and no refund or credit is given for any partial period, unused Kiosk, unused feature or unused AI credit, except where mandatory Law requires it.

16.3 All fees are exclusive of taxes. You pay all taxes, duties and levies related to your purchases (except taxes on ebox3's net income). Where ebox3 is required by Law to collect a tax, it will be added to the invoice. If a withholding is required by Law, you will gross up the payment so that ebox3 receives the full amount invoiced.

17. Suspension

17.1 ebox3 may suspend all or part of the Service (including disabling your Kiosks), immediately and without liability, if: (a) any amount is overdue, including after the payment retries described in the Billing Terms; (b) you breach the Agreement or the Acceptable Use Policy, or we reasonably suspect so; (c) your use threatens the security, integrity or availability of the Service or harms other customers or third parties; (d) a payment is disputed or charged back; (e) we reasonably suspect fraud or unauthorised access to your account; or (f) required by Law, by a court or by an authority.

17.2 We will try to give notice where reasonably possible and limit the suspension to what is necessary. Suspension for non-payment ends automatically when the overdue amount is paid. Fees continue to accrue during a suspension caused by you. ebox3 is not liable for lost orders, sales or other losses during a suspension made in accordance with this section.

18. Availability, maintenance and support

18.1 The Service is provided on an "as is" and "as available" basis. We use reasonable efforts to keep the Service available, but we do not guarantee that the Service will be uninterrupted, timely, secure or error-free. No service level agreement (SLA), uptime commitment or service credit applies unless signed in a separate written agreement by ebox3.

18.2 We may perform planned maintenance, preferably outside the typical opening hours of most customers, and emergency maintenance at any time without notice.

18.3 Support is provided by e-mail or through the channels we offer, on business days, on a reasonable efforts basis, without guaranteed response or resolution times. Remote help with your hardware, network or Processor is a courtesy and does not make ebox3 responsible for them.

19. Confidentiality

Each party will keep confidential all non-public information of the other party received in connection with the Agreement, and use it only to perform the Agreement. This does not apply to information that is public through no fault of the receiving party, already known to it, independently developed or lawfully received from a third party, or that must be disclosed by Law (with notice where lawful). Non-public information about the Service (including prices offered to you, technical details, AI prompts, security information and this platform's design) is ebox3's confidential information. Each party may share confidential information with its advisers, sub-processors and potential acquirers or investors bound by confidentiality. This obligation survives the end of the Agreement for three years, and for trade secrets for as long as they remain trade secrets. Personal data is governed by the Data Processing Addendum and the Privacy Policy, not by this section.

20. Disclaimer of warranties

To the maximum extent permitted by Law, the Service, AI Output, documentation and all related services are provided "as is", "as available" and "with all faults". ebox3, its licensors and suppliers disclaim all warranties, conditions and representations of any kind, whether express, implied, statutory or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, availability, and any warranties arising from course of dealing or usage of trade. ebox3 does not warrant that the Service will meet your requirements, achieve any sales result, operate without interruption or offline, be compatible with any hardware, Processor, payment terminal, printer, browser or software, be free of errors or harmful components, or that any data will be accurate or preserved. ebox3 does not warrant that the Service, its default settings or its notices make your business compliant with any Law.

21. Limitation of liability

21.1 To the maximum extent permitted by Law, in no event will ebox3, its directors, employees, agents, licensors or suppliers be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, sales, orders, business, goodwill, reputation, anticipated savings, data or use, business interruption, cost of substitute services, or claims of End Customers, however caused, under any theory of liability (contract, tort including negligence, strict liability or otherwise), even if advised of their possibility.

21.2 To the maximum extent permitted by Law, ebox3's total aggregate liability arising out of or relating to the Agreement (including the Data Processing Addendum) and the Service will not exceed the fees actually paid by you to ebox3 for the Service in the three (3) months immediately before the event giving rise to the first claim, or, if you paid nothing during that period, one hundred (100) US dollars or one hundred (100) euros (in the currency of your account).

21.3 These limits apply to all claims together and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by Law (for example for fraud, wilful misconduct or, where the Law so provides, gross negligence or death and personal injury caused by negligence), or your obligations to pay fees and to indemnify ebox3. The fees reflect this allocation of risk, which is an essential basis of the Agreement; without it, ebox3 would not offer the Service at these prices.

21.4 You are best placed to protect your business against the risks described in sections 7 to 11 (for example by keeping a fallback way to take orders, checking your menu and tax settings, keeping your own records and holding suitable business insurance). Any claim must be brought against ebox3 only, and not against its directors, employees or agents personally, except where Law does not allow this.

22. Indemnification

You will defend, indemnify and hold harmless ebox3, its directors, employees, agents, affiliates, licensors and suppliers from and against any claim, demand, action, investigation, fine, penalty, loss, damage, liability, cost and expense (including reasonable lawyers' and experts' fees) arising out of or related to:

• your menu content, products, prices, promotions and any AI Output you publish;
• taxes on your sales, tax rates you configured, receipts and invoices you issued, and any claim by a tax authority relating to your sales;
• allergen, ingredient, calorie, nutrition, alcohol and food-safety information, and any illness or injury of an End Customer;
• the sale of alcohol, tobacco or any other age-restricted product;
• payments, refunds, chargebacks, disputes and your relationship with any Processor;
• accessibility of your premises, ordering process and hardware (including ADA claims), and the mounting and placement of Kiosks;
• cash-acceptance, surcharge, service-fee, tipping, labour and consumer-protection laws, and any claim by an End Customer or by one of your Users;
• Customer Content, including any claim that an image, logo, text or trademark you uploaded or had transformed infringes a third party's rights;
• End Customers' personal data that you instruct us to process, the notices and consents you are responsible for, and text messages sent on your behalf;
• your breach of the Agreement, the Acceptable Use Policy or any Law, or the acts or omissions of your Users.

ebox3 will notify you of the claim, may choose its own counsel at your expense or let you control the defence, and you will not settle any claim that imposes an obligation or admission on ebox3 without its prior written consent.

23. Third-party services

The Service interoperates with or relies on third-party services, including payment processors and terminals chosen by you (for example SumUp or Square), the payment gateway and banks that process our own fees (Redsys, through Creand and MoraBanc), AI service providers (currently OpenAI and Anthropic, and AI image-generation services), cloud hosting (Microsoft Azure), e-mail and SMS delivery providers, browsers, operating systems, app stores, printers and other hardware. These services are governed by their own terms. ebox3 does not control them and is not responsible or liable for them, including their availability, changes, prices, security, data handling or discontinuation. If a third-party service changes or stops, ebox3 may change or stop the related feature without liability.

24. Term and termination

24.1 The Agreement starts when you accept it and continues for as long as you have an account, a trial or a subscription.

24.2 By you. You may cancel your subscription at any time from your account or by e-mail. Cancellation takes effect at the end of the current paid period, without refund.

24.3 By ebox3 for convenience. ebox3 may terminate the Agreement or stop offering the Service for any reason by giving 30 days' notice by e-mail. In that case only, ebox3 will refund the prepaid fees for the period after the termination date.

24.4 By ebox3 for cause. ebox3 may terminate the Agreement, close your account and disable your Kiosks immediately by notice if you breach the Agreement (including non-payment or a breach of the Acceptable Use Policy), if you become insolvent or enter into any insolvency or similar procedure, if you become subject to sanctions, or if required by Law. No refund is due in that case and all unpaid fees become immediately payable.

25. Effects of termination and data export

25.1 On termination, your licence ends, your Kiosks stop working and you must stop using the Service. All fees accrued before termination remain payable.

25.2 For 30 days after termination (unless terminated for your breach or prohibited by Law), you may ask us by e-mail for an export of your menu and order data in a standard format we choose. After that period, ebox3 may delete all Customer Content and Order Data, without liability, except data we must keep by Law (for example invoices and accounting records). Copies in backups are deleted in the normal backup cycle and remain protected until then.

25.3 Sections 6, 7, 8, 10.2, 12 to 14, 15.2, 16 (for amounts due), 19 to 23, 25 and 27 to 32, and any other term that by its nature should survive, survive termination.

26. Changes to the Service, prices and these Terms

26.1 We continuously develop the Service and may add, change or remove features at any time. If we remove a material paid feature you subscribed to, you may cancel the affected subscription, which is your sole remedy.

26.2 We may change the Agreement from time to time. We will publish the new version on our website with its date and version. Changes that are adverse to you and affect your paid subscription (including price increases) are notified by e-mail or in the Service at least 30 days before they take effect. Other changes, and changes required by Law, for security reasons or for new features, may take effect on publication. If you do not agree to a change, you may cancel before it takes effect, which is your sole remedy. Your continued use of the Service after the effective date means you accept the changed Agreement. We may also ask you to accept the new version in the Service.

27. Force majeure

ebox3 is not liable for any delay or failure caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, riots, government action, sanctions, strikes, power or internet failures, failure of or attacks on hosting, telecommunication, AI or payment providers, cyberattacks, denial-of-service attacks and failures of third-party services. If such an event prevents the Service for more than 30 consecutive days, either party may terminate the affected subscription by notice.

28. Governing law and courts

28.1 The Agreement and any dispute or claim arising out of or in connection with it or the Service (including non-contractual disputes) are governed by the laws of the Principality of Andorra, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

28.2 Except as stated in section 29 for customers in the United States, the courts of the Principality of Andorra (Batllia d'Andorra and the competent higher courts) have exclusive jurisdiction, and each party waives any objection to that venue. This applies to customers in the European Union and in every other country. ebox3 may nevertheless bring a claim for unpaid fees, or for urgent or injunctive relief, before the courts of the place where you are established.

29. Arbitration, class-action and jury waiver (US customers)

This section applies if your business is located in the United States. It affects how disputes are resolved and replaces section 28.2 for you. You may opt out of it within 30 days (section 29.7). Please read it carefully.

29.1 Informal resolution first. Before starting an arbitration, the claiming party must send the other a written notice describing the dispute and the relief sought (to ebox3 at legal@reysti.com; to you at your account e-mail). The parties will try in good faith to resolve the dispute within 60 days of the notice. Limitation periods are suspended during that time.

29.2 Binding arbitration. Any dispute, claim or controversy arising out of or relating to the Agreement or the Service, including its formation, validity, scope and arbitrability, that is not resolved informally will be resolved exclusively by final and binding individual arbitration administered by the International Centre for Dispute Resolution (ICDR) under its International Arbitration Rules, or, if ebox3 so elects when commencing or answering the arbitration, by the International Chamber of Commerce (ICC) under its Rules of Arbitration. The tribunal consists of one arbitrator. The seat (legal place) of arbitration is Andorra la Vella, Andorra; hearings take place by video conference unless the arbitrator decides otherwise. The language is English. The law applicable to the merits is Andorran law (section 28.1). Judgment on the award may be entered in any court having jurisdiction. The Federal Arbitration Act applies to the interpretation and enforcement of this section in the United States.

29.3 Class-action waiver. Claims may be brought only in your or ebox3's individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, representative or private attorney general proceeding. The arbitrator may not consolidate claims of several customers or preside over any form of class or representative proceeding. If this waiver is found unenforceable for a claim, that claim must be decided by the courts named in section 28.2, and not in arbitration.

29.4 Jury-trial waiver. To the extent any dispute is heard in court, each party waives its right to a trial by jury.

29.5 Exceptions. Either party may bring an individual claim in a small-claims court with jurisdiction. ebox3 may seek injunctive or other equitable relief in any competent court to protect its intellectual property, confidential information or the security of the Service, and may bring collection claims for unpaid fees in any competent court.

29.6 Costs. Each party bears its own lawyers' fees. Arbitration fees are shared according to the applicable rules, unless the arbitrator decides otherwise.

29.7 30-day opt-out. You may opt out of this section 29 by e-mail to legal@reysti.com with the subject "Arbitration opt-out", your legal business name and your account e-mail address, within 30 days after you first accept these Terms. If you opt out, section 28.2 (courts of Andorra) applies to you instead. Opting out does not affect any other part of the Agreement.

29.8 Changes. A future change to this section 29 does not apply to a dispute of which a party had given notice before the change.

30. Time limit for claims

To the extent permitted by Law, any claim against ebox3 arising out of or relating to the Agreement or the Service must be filed within one (1) year after the cause of action arose (or, if later, after you knew or should reasonably have known of it); otherwise it is permanently barred.

31. Export control, sanctions and anti-corruption

You represent that you and your owners are not located in, organised in or ordinarily resident in a country or territory subject to comprehensive sanctions, and are not listed on, or owned or controlled by a person listed on, any sanctions list of the United Nations, the European Union, Andorra, the United Kingdom or the United States. You will not use, export or re-export the Service in breach of any export-control or sanctions Law, and you will comply with all applicable anti-corruption laws. ebox3 may suspend or terminate the Service immediately, without liability or refund, if this is breached or if required by sanctions.

32. General provisions

• Assignment. ebox3 may assign or transfer the Agreement, in whole or in part, to any affiliate or to a successor in a merger, acquisition, reorganisation or sale of all or part of its business or assets, or to any other third party, without your consent, by notice to you. You may not assign or transfer the Agreement without ebox3's prior written consent; any attempt to do so is void.
• Subcontracting. ebox3 may use subcontractors and sub-processors and remains responsible for them as stated in the Agreement.
• Entire agreement. The Agreement is the entire agreement between the parties on its subject and replaces all prior or contemporaneous agreements, proposals and communications. Your purchase orders or general terms do not apply, even if accepted or not rejected.
• No reliance. You confirm that you have not relied on any statement, promise, representation, demonstration, roadmap or advertising that is not set out in the Agreement, including any statement about future features. This does not limit liability for fraudulent misrepresentation.
• Severability. If any provision, or part of a provision, is held invalid or unenforceable, it will be enforced to the maximum extent permitted and replaced by a valid provision closest to its intent; the other provisions remain in force.
• No waiver. A failure or delay to enforce any right is not a waiver of it.
• Independent parties. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, franchise or employment relationship. There are no third-party beneficiaries, except the persons protected by sections 21 and 22.
• Notices. ebox3 may give notices by e-mail to the address of your account, by message in the Service or by publication on the website; e-mail notices are deemed received on the day sent. You must keep your account e-mail address valid and monitored. You must give notices to ebox3 by e-mail to legal@reysti.com.
• Electronic contract. The Agreement is concluded electronically; electronic records of your acceptance (including the date and the version accepted) and of our logs are valid evidence.
• Interpretation. Headings are for convenience only. "Including" and "for example" mean "including without limitation". A provision is not interpreted against a party because that party drafted it.
• Language. The Agreement is written in English, and the English version is the only binding version. Any translation is for convenience only and, in case of difference, the English version prevails.

33. Contact

EBOX3 (REYSTI), Apartat de correus 1033, AD500 Andorra, NIF L-714284-H. E-mail: legal@reysti.com.

© EBOX3 · Apartat de correus 1033, AD500 Andorra · NIF L-714284-H. All rights reserved.