Acceptable Use Policy

Last updated: November 9, 2026 · Version 2026-11-09

1. Scope

This Acceptable Use Policy ("AUP") forms part of the Terms of Service between EBOX3 ("ebox3") and the business customer ("you"). It applies to you, your staff, and anyone using your account, Kiosks, staff applications or back office. You are responsible for their compliance. A breach of this AUP is a material breach of the Agreement. ebox3 may update this AUP under section 26 of the Terms of Service.

2. Prohibited products and content

You must not use the Service to offer, display or sell, or to upload or publish content about:

• illegal products or services, or products you are not licensed to sell in your location;
• drugs, controlled substances, weapons, explosives, counterfeit or stolen goods, or tobacco, cannabis or alcohol in breach of the law (including age-verification and licensing rules);
• content that is unlawful, defamatory, hateful, discriminatory, harassing, violent, sexually explicit, or harmful to minors;
• content that infringes any copyright, trademark, image right, privacy or other right of a third party, including photos, logos or brand images you do not own or are not licensed to use, or photos of identifiable people without their consent;
• content that impersonates another business or person, or falsely suggests a relationship with ebox3, REYSTI or any other brand;
• malware, phishing, or links to harmful sites.

3. Honest prices and information

• No misleading, false or hidden prices, fees, surcharges or promotions; prices shown on Kiosks must be the prices actually charged, with taxes and fees disclosed as required by law.
• No false or misleading allergen, ingredient, calorie, origin, health or nutrition claims.
• No AI-generated images or descriptions that materially misrepresent your products.

4. AI features

• Use AI features only to create content for your own menu and business.
• Do not try to bypass AI credits, quotas, fair-use limits or content filters, or create several accounts to obtain more free AI images or trials.
• Do not use AI features to generate unlawful, infringing, deceptive or harmful content, imitations of third-party brands, or images of real people.
• Do not use AI features, AI Output or the Service to develop or train other AI models.
• Comply with the usage policies of the AI providers we use, which apply to content you submit.

5. Technical abuse

• No reverse engineering, decompiling or attempting to extract source code, AI prompts or models, except where mandatory law allows it.
• No scraping, crawling, data mining or automated access except through interfaces we document for that purpose.
• No probing, scanning, load testing, stress testing or penetration testing of the Service without our prior written consent (responsible security reports to legal@reysti.com are welcome).
• No circumventing authentication, licensing, kiosk activation, kiosk counting, trial limits or billing controls, and no sharing of one Kiosk activation across several devices or locations.
• No overloading, flooding or denial-of-service attacks, and no interference with other customers.
• No reselling, renting, sublicensing or white-labelling the Service, and no operating it for other businesses, without a written agreement with ebox3.
• No use of Kiosks or staff applications for purposes other than taking and managing orders for your own business (for example to collect payments for third parties).

6. End Customers and messaging

• Do not use phone numbers or e-mail addresses collected through the Service for marketing or spam, or sell them.
• Do not configure Kiosks to collect personal data that is not needed for the order, special-category or biometric data.
• Do not record End Customers through the Service other than through the voice-ordering feature as designed.

7. Rate limits and fair use

The Service applies rate limits, quotas and fair-use limits (for example on API calls, AI requests, image generation, uploads, storage and text messages) to protect its stability and costs. ebox3 may set, change and enforce these limits at any time. Use that is far above that of a typical venue of similar size may be throttled, queued, or charged as agreed.

8. Enforcement

ebox3 may, at its sole discretion and without liability or refund: investigate suspected breaches; remove, disable or refuse any content; block AI features; throttle or suspend Kiosks, Users or the account; terminate the Agreement; and report unlawful activity to authorities, payment providers or affected third parties. You must cooperate with any reasonable investigation. ebox3 has no obligation to monitor content, and its failure to act is not a waiver. You are responsible for all content and activity under your account and must reimburse ebox3 for the reasonable costs caused by your breach of this AUP.

9. Reporting

To report content or use that breaches this AUP, or content that infringes your rights, e-mail legal@reysti.com with the details and location of the content.

10. Fraud, sanctions and illegal activity

• No fraud, including fake or test orders to validate stolen cards (card testing), false refunds, manipulated receipts or digital tickets, or false sales records.
• No money laundering, terrorist financing or use of the Service to disguise the origin of funds.
• No use of the Service by or for a person or territory subject to sanctions, or in breach of export-control or sanctions laws (Terms of Service, section 31).
• No use of the Service to evade taxes, including hiding sales or altering tax records.
• No other use that is unlawful in the place where you operate or where the Service is provided.

© EBOX3 · Apartat de correus 1033, AD500 Andorra · NIF L-714284-H. All rights reserved.